Essential Audio (ABN 45 431 026 240) is committed to fulfilling and satisfying customer requirements. In providing the best customer service to our clients Essential Audio is often required to possess and retain certain private information concerning its clients. Essential Audio is sensitive to and respectful of all their clients need for privacy. To this end Essential Audio has written this Privacy Policy statement to allay any customer fears and to clarify that customer confidential information is respected by Essential Audio and protected according to the statutory principles published by the Commonwealth in the Commonwealth's Privacy Amendment (Private Sector) Act 2000.
1. Essential Audio has in its possession information collected from clients such as names, addresses, premises. Included in this information is information concerning the type of product the client is interested in.
2. Personal information of the client is used by Essential Audio in supplying to them the goods and services that are Essential Audio business. Neither Essential Audio, nor its employees, sells or discloses client lists containing personal information to other organisations or individuals.
3. Personal information may only be disclosed to persons outside of Essential Audio if it is being used, confidentially, for the purpose of conducting the business matters between Essential Audio and the client.
4. The personal information will only be disclosed by Essential Audio if:
a) it is necessary for the conduct of the business between the client and Essential Audio, for example the giving out of details such as the customer's name and address for delivery of products;
b) when law requires Essential Audio to do so; or
c) with the clients consent.
5. If you, as the client, wish to complain about an alleged breach of privacy by Essential Audio you can do so via email to info@essentialaudio.com.au
6. Essential Audio will respond to such a complaint as soon as is reasonably possible and will ensure that such a complaint is acknowledged within fourteen (14) days of its receipt.
7. Essential Audio, in keeping with the principles of privacy, may ask questions of any person seeking to access personal information. If such questions are answered unsatisfactorily then the requested information shall not be provided. This is to further guarantee the privacy of client personal details.
